ShippingWe offer free shipping on our firesteels in the Continental USA. We use USPS for all of our shipping.
International Shipping: Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We do not offer free international shipping. If you would like to place an international order Contact Us and we will do our best to work with you to get our products to you.
Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the USPS, all weights will be rounded up to the next full pound.
Returns PolicyYou may return unopened, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.